If you don't see "Restart," press and hold the power button for about 30 seconds until your phone restarts. Hold down your phone's power button for a few seconds. Then turn it on and off again to reconnect. Then turn it off and on again to reconnect. Try the solutions below if you're having Wi-Fi connection problems or see a Wi-Fi icon with an exclamation point. Check in the store if your game version is up-to-date Close other active apps while playing the game Clear the app cache on your device (make sure your game account is connected to Facebook or Plarium ID not to lose your in-game progress) If this is the case, turn Wi-Fi off and check again. Sometimes, this indicator isn't displayed if you have an active Wi-Fi connection. Check if there is a data indicator, like 3G, 4G, or H, next to the signal strength bars at the top of the screen. If it's already on, turn it off and on again. Note: You may need to select Data usage on some devices before you find this. Open your Settings and tap Network & internet or Connections > Mobile data or Cellular data. Make sure that mobile data is turned on and you have a data connection: If not, turn mobile data off and Wi-Fi on and check again.ģ. Turn Wi-Fi off and mobile data on, and check if there's a difference. Depending on your device, these options may be different. Open your Settings and tap Network & internet or Connections. If restarting doesn't work, switch between Wi-Fi and mobile data: It might sound simple, but sometimes that's all it takes to fix a bad connection.Ģ. General connection issues troubleshooting tips for Android devicesġ.
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